Welcome to the Self homeschooling Refund Policy!
As Self Homeschooling offers non-tangible irrevocable goods (“digital products”) we do not issue refunds once the order is processed and the online course product access is provided. Since your purchase is a digital product, it is deemed “used” after access or opening, and almost all purchases made on www.homeschooling.ae/lms are non-refundable.
As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for refund for the following reasons:
Specific terms stated on a specific digital product: Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee.
Non-access of the course product: due to some server issues of your internet provider or your own server you might not receive account access from us. In this case we recommend contacting us for assistance. Claims for non-access must be submitted within 7 days from the order placing date, otherwise the product will be considered received;
Major defects: although all the course products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We keep the right to rectify the error or defect within 48 hours. If any deficiency is approved and we fail to correct it within 48 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;
Course product not as described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc). We don’t guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications.
We recommend contacting us for assistance if you experience any issues receiving or using our products.
If you have any questions about our Refunds Policy, please contact us by email on: firstname.lastname@example.org
Please allow 7 days for your refund to be processed.